We send a claim to the insurance plan according to their instructions collected during your initial benefits check and price estimate.  We confirm that the insurance company received the claim for processing and we confirm that the insurance acknowledges it as a clean claim (ie: free of errors).  Oregon law requires insurance payers to respond to claims within 30 days.  If your insurance has confirmed receipt of your clean claim , but hasn't paid the claim, they may reconsider with a patient appeal.  Insurance plans may not be able to provide the provider's office or the billing office with the information or the ability to get an unpaid claim reprocessed.